Due to the nature of our products, all sales are final and no refunds will be issued. Exchanges are possible and if you purchase a wig and there is a fault with it or you are unhappy with the outcome, then we are responsible for making any changes you require to ensure that you are happy with your purchase and that your wig fits perfectly. It is important to choose the right lace colour and cap size. We will not be responsible for error in selection. 

As part of our high quality assurance measures, every order is carefully inspected before shipping in order to maintain the premium standard requirements of our customers.

The wig must be returned within 72 hours of recieving it and must be sent back the same way it was delivered before changes or exchanges can be made. Exchanges are only like for like and wigs cannot be exchanged for other wigs from the collection. 

In an unlikely case of us sending out the wrong product an exchange will be made once you alert us.